Files > NOIS CALL

name

NOIS CALL

number

7100

location

^FSCD("CALL",

description

This is the primary data file for the NOIS (National Online Information Sharing) problem reporting system. It holds data for problem calls.

Fields

#	Name	Location	Type	Details	Index	Description
.01	reference number(+)	0;1	FREE TEXT		B	This field contains a mumps code generated unique name. The unique name is of the form UUU-YYMM-Nnnnn. The characters UUU represent an abbreviation from the NOIS site file. The characters YY repersent the calander year in which the call was logged. The characters MM repersent the calander month in which the call was logged. The character N represent an abbreviation of the office for the site. The characters nnnn are just an incremental counter.
1	subject(+)	1;E1,245	FREE TEXT		ASUB	This field should be a brief description of the problem, between 1 and 60 characters. The information in this field should be somewhat meaningful on it's own, as the subject will be displayed on all NOIS call list screens and is searchable for key words. Qutotation marks are not allowed.
1.5	keywords	1.5;1	FREE TEXT		AKW	This field contains free-text keywords used to categorize the call. Multiple keywords should be separated with commas.
1.7	web link	1.7;E1,245	FREE TEXT			Enter a web link (URL) on this call.
2	reporting site(+)	0;5	POINTER	7105.1	ASITE	This field is a pointer to a file that holds the names of all locations which can report problems through NOIS.
2.1	primary site contact	0;6	POINTER	200	AC	This field is a pointer to the NEW PERSON file. The entry here should reflect the person that is normally a point of contact for problems for the location in field #2 'Reporting Location'.
2.2	phone number	0;7	FREE TEXT			This field should hold the phone number of the person named in field #2.1 'Primary Site Contact'.
2.3	supporting office	0;16	POINTER	7105.3	AISC	This field is the office that is responsible for Support Services to the reporting location.
2.4	developing office	0;20	POINTER	7105.3	AISCD	This field is the office which has the primary developemnt responsibilities for the package or module being reported.
2.55	specialist office	120;10	POINTER	7105.3	AISCP	This field is the office of the primary specialist.
2.6	reopened	0;22	DATE-TIME		ARD	This field is the date the call was reopened. It is overwritten any time a call is changed from cancelled or closed to open.
2.7	location type	120;12	POINTER	7105.7	ALTYPE	This field is the location type for the reporting site.
2.8	visn	120;15	POINTER	7106.6	AV	This is the VISN for the reporting location. For local implementations of NOIS, this may be used as a location group.
2.9	system	120;19	POINTER	7106.7	ASYS	This is the system used at the reporting location. For local implementations of NOIS, this may be used to group the location.
3	module/version	0;8	POINTER	7105.4	AMOD	This field is the DHCP package and version reported in the NOIS call. It can also be a problem category that is not distributed as a DHCP package (ex. hardware, operating system or communication software).
3.1	package	120;9	POINTER	7105.5	APAC	This field is the DHCP package reported in the NOIS call.
3.2	subcomponent	120;11	POINTER	7105.6	ASC	This field is a package subcomponent. It made be added to a NOIS entry for developers to track the call. It can also be used as a means to triage a call from a national support person to a development team.
3.3	package group	120;13	POINTER	7105.8	APACKG	This field is the package group associated with the package field.
4	status(+)	0;2	POINTER	7106.1	ASTAT	This field is the support status of the NOIS call.
4.1	referral status	0;17	POINTER	7106.1	ASD	This field is the referal status status of the NOIS call.
4.2	age of call	0;18	NUMERIC		ADSR	This field is the the number of days since the call was reported.
4.3	age since last edit	0;19	NUMERIC		ADSE	This field is the number of days since the call was last edited.
4.4	age since last status	0;23	NUMERIC		ADSS	This field is the number of days since the last status change for this call.
4.5	current status	0;24	POINTER	7106.1		This field is the current status of the call. This status is composed by the values of the status and referal status. This field is used for tracking status changes.
4.6	previous status	120;8	POINTER	7106.1		This field is the previous value of the current status. This field is used for tracking status changes.
4.7	rtd in date	120;16	DATE-TIME		ARTDIN	This is the date the call was last referred.
4.8	rtd out date	120;17	DATE-TIME		ARTDOUT	This the date the call was last unreferred.
4.9	rtd reref date	120;18	DATE-TIME		ARTDRE	This field is the date the call was re-referred. It is updated by the software (it's not editable) when a call is referred that was previously referred and then changed to not being referred. It is overwritten any time this occurs.
5	primary specialist	0;9	POINTER	7105.2	ASPECP	This is the NOIS specialist for the call.
5.1	referral specialist	0;21	POINTER	7105.2	ASPECD	This field can be used to enter a NOIS Specialist working on a referal issue on this call.
5.2	entry person	120;20	POINTER	200	AE	This is the person who entered the call.
5.3	entry person type	120;21	POINTER	7106.8	AET	This is the type of person who entered the call.
6	priority	0;10	POINTER	7106.2	APRI	This field is the priority of the NOIS call. Please use the telephone to report any URGENT or STAT situation.
7	patch	120;14	FREE TEXT		APATCH	This field can be used to associate a patch with this call.
8	functional area	0;14	POINTER	7106.4	AF	This field is the functional area associated with the NOIS call.
9	performed task	0;15	POINTER	7106.3	AT	This field is the task associated with the NOIS call.
10	date call received(+)	0;3	DATE-TIME		ADO	Enter the date that the problem was reported. Depending on how business is done at your site this may be todays date or if you transcribe problems this is the date the problem call was taken.
20	hours (total)	0;13	NUMERIC		ATHRS	This field is the number of hours associated with the NOIS call. This field is updated by the NOIS editing programs.
30	support request description	30;0	WORD-PROCESSING			This is the description of the problem for the NOIS call.
50	notes	50;0	WORD-PROCESSING			This is an ongoing dialog about the NOIS call. Responses are appended to this field.
51	first line of last note	120;6	NUMERIC			This field holds the line number of the first line of the last note. This is used to display the beginnig of the last note on NOIS displays.
52	note response number	120;7	NUMERIC			This field is used as a counter for the number of responses appended to the NOTES field.
80	resolution summary	80;0	WORD-PROCESSING			This is a summary of what resolved the NOIS call.
81	closing person	0;11	POINTER	7105.2	ASPECC	This is NOIS specialist closing the NOIS call.
82	date call closed	0;4	DATE-TIME		ADC	This is the date the call was closed.
100	audit history	100;0	WORD-PROCESSING			This is a description of any edits made to the NOIS call. This does not include status changes or new entries.
101	primary call	120;24	POINTER	7100		This is the primary call for this call.
102	duplicate to	120;25	POINTER	7100	ADUP	This is a duplicate that this call is associated with.
103	duplicate history	103;0	WORD-PROCESSING
110	status history	110;0	WORD-PROCESSING			This is a history of status changes made to the call.
120	receipt timestamp(+)	120;1	DATE-TIME		ATR	This is a timestamp of when the call was logged into the NOIS system, this field and field 10 may not be the same.
121	status change timestamp	120;2	DATE-TIME		ATS	This is the date/time of the last status change.
122	**close timestamp	120;3	DATE-TIME		ATC	This is the date/time when the call was last closed.
123	edited timestamp	120;4	DATE-TIME		AEDT	This the date/time when the call was last edited.
124	last edited by	120;5	POINTER	200	ALEB	This is the NOIS specialist or person last editing the call.
125	pickup timestamp	120;22	DATE-TIME		ATP	This is the date/time when a specialist for the call was first entered.
126	pickup time	120;23	NUMERIC		AM	This is the number of minutes between when the call was first logged to when a pickup timestamp was recorded.