This is the primary data file for the NOIS (National Online Information Sharing) problem reporting system. It holds data for problem calls.
.01reference number(+)0;1FREE TEXTBThis field contains a mumps code generated unique name. The unique name is of the form UUU-YYMM-Nnnnn. The characters UUU represent an abbreviation from the NOIS site file. The characters YY repersent the calander year in which the call was logged. The characters MM repersent the calander month in which the call was logged. The character N represent an abbreviation of the office for the site. The characters nnnn are just an incremental counter.
1subject(+)1;E1,245FREE TEXTASUBThis field should be a brief description of the problem, between 1 and 60 characters. The information in this field should be somewhat meaningful on it's own, as the subject will be displayed on all NOIS call list screens and is searchable for key words. Qutotation marks are not allowed.
1.5keywords1.5;1FREE TEXTAKWThis field contains free-text keywords used to categorize the call. Multiple keywords should be separated with commas.
1.7web link1.7;E1,245FREE TEXTEnter a web link (URL) on this call.
2reporting site(+)0;5POINTER7105.1ASITEThis field is a pointer to a file that holds the names of all locations which can report problems through NOIS.
2.1primary site contact0;6POINTER200ACThis field is a pointer to the NEW PERSON file. The entry here should reflect the person that is normally a point of contact for problems for the location in field #2 'Reporting Location'.
2.2phone number0;7FREE TEXTThis field should hold the phone number of the person named in field #2.1 'Primary Site Contact'.
2.3supporting office0;16POINTER7105.3AISCThis field is the office that is responsible for Support Services to the reporting location.
2.4developing office0;20POINTER7105.3AISCDThis field is the office which has the primary developemnt responsibilities for the package or module being reported.
2.55specialist office120;10POINTER7105.3AISCPThis field is the office of the primary specialist.
2.6reopened0;22DATE-TIMEARDThis field is the date the call was reopened. It is overwritten any time a call is changed from cancelled or closed to open.
2.7location type120;12POINTER7105.7ALTYPEThis field is the location type for the reporting site.
2.8visn120;15POINTER7106.6AVThis is the VISN for the reporting location. For local implementations of NOIS, this may be used as a location group.
2.9system120;19POINTER7106.7ASYSThis is the system used at the reporting location. For local implementations of NOIS, this may be used to group the location.
3module/version0;8POINTER7105.4AMODThis field is the DHCP package and version reported in the NOIS call. It can also be a problem category that is not distributed as a DHCP package (ex. hardware, operating system or communication software).
3.1package120;9POINTER7105.5APACThis field is the DHCP package reported in the NOIS call.
3.2subcomponent120;11POINTER7105.6ASCThis field is a package subcomponent. It made be added to a NOIS entry for developers to track the call. It can also be used as a means to triage a call from a national support person to a development team.
3.3package group120;13POINTER7105.8APACKGThis field is the package group associated with the package field.
4status(+)0;2POINTER7106.1ASTATThis field is the support status of the NOIS call.
4.1referral status0;17POINTER7106.1ASDThis field is the referal status status of the NOIS call.
4.2age of call0;18NUMERICADSRThis field is the the number of days since the call was reported.
4.3age since last edit0;19NUMERICADSEThis field is the number of days since the call was last edited.
4.4age since last status0;23NUMERICADSSThis field is the number of days since the last status change for this call.
4.5current status0;24POINTER7106.1This field is the current status of the call. This status is composed by the values of the status and referal status. This field is used for tracking status changes.
4.6previous status120;8POINTER7106.1This field is the previous value of the current status. This field is used for tracking status changes.
4.7rtd in date120;16DATE-TIMEARTDINThis is the date the call was last referred.
4.8rtd out date120;17DATE-TIMEARTDOUTThis the date the call was last unreferred.
4.9rtd reref date120;18DATE-TIMEARTDREThis field is the date the call was re-referred. It is updated by the software (it's not editable) when a call is referred that was previously referred and then changed to not being referred. It is overwritten any time this occurs.
5primary specialist0;9POINTER7105.2ASPECPThis is the NOIS specialist for the call.
5.1referral specialist0;21POINTER7105.2ASPECDThis field can be used to enter a NOIS Specialist working on a referal issue on this call.
5.2entry person120;20POINTER200AEThis is the person who entered the call.
5.3entry person type120;21POINTER7106.8AETThis is the type of person who entered the call.
6priority0;10POINTER7106.2APRIThis field is the priority of the NOIS call. Please use the telephone to report any URGENT or STAT situation.
7patch120;14FREE TEXTAPATCHThis field can be used to associate a patch with this call.
8functional area0;14POINTER7106.4AFThis field is the functional area associated with the NOIS call.
9performed task0;15POINTER7106.3ATThis field is the task associated with the NOIS call.
10date call received(+)0;3DATE-TIMEADOEnter the date that the problem was reported. Depending on how business is done at your site this may be todays date or if you transcribe problems this is the date the problem call was taken.
20hours (total)0;13NUMERICATHRSThis field is the number of hours associated with the NOIS call. This field is updated by the NOIS editing programs.
30support request description30;0WORD-PROCESSINGThis is the description of the problem for the NOIS call.
50notes50;0WORD-PROCESSINGThis is an ongoing dialog about the NOIS call. Responses are appended to this field.
51first line of last note120;6NUMERICThis field holds the line number of the first line of the last note. This is used to display the beginnig of the last note on NOIS displays.
52note response number120;7NUMERICThis field is used as a counter for the number of responses appended to the NOTES field.
80resolution summary80;0WORD-PROCESSINGThis is a summary of what resolved the NOIS call.
81closing person0;11POINTER7105.2ASPECCThis is NOIS specialist closing the NOIS call.
82date call closed0;4DATE-TIMEADCThis is the date the call was closed.
100audit history100;0WORD-PROCESSINGThis is a description of any edits made to the NOIS call. This does not include status changes or new entries.
101primary call120;24POINTER7100This is the primary call for this call.
102duplicate to120;25POINTER7100ADUPThis is a duplicate that this call is associated with.
103duplicate history103;0WORD-PROCESSING
110status history110;0WORD-PROCESSINGThis is a history of status changes made to the call.
120receipt timestamp(+)120;1DATE-TIMEATRThis is a timestamp of when the call was logged into the NOIS system, this field and field 10 may not be the same.
121status change timestamp120;2DATE-TIMEATSThis is the date/time of the last status change.
122**close timestamp120;3DATE-TIMEATCThis is the date/time when the call was last closed.
123edited timestamp120;4DATE-TIMEAEDTThis the date/time when the call was last edited.
124last edited by120;5POINTER200ALEBThis is the NOIS specialist or person last editing the call.
125pickup timestamp120;22DATE-TIMEATPThis is the date/time when a specialist for the call was first entered.
126pickup time120;23NUMERICAMThis is the number of minutes between when the call was first logged to when a pickup timestamp was recorded.

Referenced by 10 types

  1. NOIS CALL (7100) -- primary call, duplicate to
  2. NOIS NOTIFICATION (7100.2) -- call
  3. NOIS ALERT (7100.3) -- call
  4. NOIS SEND (7100.4) -- call
  5. NOIS STATUS HISTORY (7100.5) -- call
  6. NOIS CALL USER (7100.6) -- call
  7. NOIS MRE (7101.1) -- call
  8. NOIS MRA (7101.2) -- call
  9. NOIS LIST (7102) -- call
  10. NOIS WORKLOAD (7103.5) -- call