Files > CONTACT ISSUE CODE

name

CONTACT ISSUE CODE

number

745.2

location

^QA(745.2,

description

This file contains a list of reasons/issues for contacts. Some reasons are called headings and may not be edited or added to by the user. Headings from version 1.0 were inactivated with the installation of version 2.0. The new headings are as follows: Staff Courtesy, Access/Timeliness, One Provider, Decisions/Preference, Emotional Needs Coordination of Care, Patient Education, Family Involvement, Physical Comfort, Transitions, Risk Management Complaints, Medical Records Issues, Eligibility Issues, Environmental Issues, Regulation Issues, Requests for Information and Compliments. Only Nationally exported Issues Codes can be used.

Fields

#	Name	Location	Type	Details	Index	Description
.01	code(+)	0;1	FREE TEXT		B	This is the code that is associated with an issue type.
1	heading (y/n)(+)	0;2	BOOLEAN	1:YES 0:NO		Yes, means this is a heading. No means it is not a heading. Headings are the Quality Aspects of the Quality Matrix.
2	name(+)	0;3	FREE TEXT		C	This is the description of the issue type.
3	*quality aspect	0;4	POINTER	745.3		These are the only Quality Aspects that are selectable.
4	status(+)	0;5	SET OF CODES	N:NATIONAL L:LOCAL 1:INACTIVE		Issue codes cannot be edited or deleted. Only National Issue Codes can be selected. The list of valid National Issue Codes will be reviewed periodically for possible additions/changes.
5	definition	1;0	WORD-PROCESSING			This is the definition of the code name.
6	inactivation date	0;6	DATE-TIME			This is the date this issue was made inactive.
7	customer service standard	0;7	POINTER	745.6		Pointer to Customer Service Standard File (745.6)