Files > CUSTOMER SERVICE STANDARDS

name

CUSTOMER SERVICE STANDARDS

number

745.6

location

^QA(745.6,

description

Our customer Service Standards were developed by listening to our customers--the patients who daily come to us expecting the highest quality care and services available. You told us that the following 10 areas were the most important to you. We have turned those areas into standards that you can expect us to meet. Whenever we don't meet them, you can expect us to improve until we do. We want you to choose to come to the VA for all your health care needs.

Fields

#	Name	Location	Type	Details	Index	Description
.01	number(+)	0;1	FREE TEXT		B	Customer Service Standard will be displayed along with the Issue Code in Report of Contact.
1	name(+)	0;2	FREE TEXT			Customer Service Standard name.
2	comment	1;0	WORD-PROCESSING